Review Your Current Policy
Have your policy or coverage summary ready. An agent can review the information you provide and discuss your questions. We cannot retrieve your carrier account or confirm its official status.
For Colonial Penn policyholders
Your policy.
A clearer perspective.
An independent review of your life insurance, with licensed agents at My Policy Help Desk.
We are not affiliated with Colonial Penn.
Call My Policy Help Desk(888) 591-9416A phone conversation. No obligation to buy.
Our agents review the policy information you provide and discuss coverage options. We cannot access carrier accounts, accept carrier payments or process claims.
A little preparation. A useful conversation.
An independent perspective.
Independent agencyLicensed insurance agentsNo obligation to buy
01 / How we help
Make room for
better questions.
Understand the coverage you have. Talk through what matters to you. Explore options without committing to a change.
Understand Your Coverage
Discuss the benefits, limits and terms shown in your policy documents. Your policy and the carrier’s records control your coverage; we cannot make a carrier coverage or claim decision.
Explore Available Options
If you want to consider other coverage, ask about products an agent is licensed and authorized to offer. Availability, eligibility and pricing vary. A review does not change or cancel your existing policy.
Speak With a Licensed Agent
You reach My Policy Help Desk’s licensed insurance agents, not your carrier’s customer-service department. Our agents review coverage and offer insurance options; payments, account changes and claims belong with the carrier.
02 / The conversation
Real questions.
A person to talk to.
You speak directly with our licensed insurance agents—not Colonial Penn’s customer-service department.
Tell us what you’re reviewing.
Bring your coverage questions and the policy information you have available.
Look at the details together.
An agent reviews the information you provide and discusses the benefits and limitations shown in your documents.
Consider your next steps.
Discuss available insurance options, with no obligation to buy. A review does not change or cancel your policy.
Ready to talk through your coverage?
Call My Policy Help Desk(888) 591-941603 / What to have ready
A few details.
A better starting point.
Keep your policy or coverage summary nearby. We work from the information you choose to discuss—not access to your carrier account.
- The actual coverage amount shown on your schedule
- Your premium notice and any unit information
- Any benefit limitations or timing provisions in your contract
Keep account passwords and one-time security codes private. There is no document-upload form on this page.
Your Colonial Penn policy
Understanding the coverage shown on your Colonial Penn policy
If your Colonial Penn policy uses coverage units, check the actual benefit amount on your schedule—not just the monthly price or number of units. Unit-based coverage is not the same as a fixed benefit amount for every customer.
Need official account service?
Colonial Penn must confirm payments, account changes and official policy status. Our agents cannot perform those transactions.
Colonial Penn official policy management (external website)This external link goes to the company’s resources, not My Policy Help Desk. You can also use the contact details on your policy or latest statement.
My Policy Help Desk is an independent licensed insurance agency.
Our licensed insurance agents review the policy information you provide and discuss products they are licensed and authorized to offer.
We are not owned by, operated by or endorsed by Colonial Penn, any insurance carrier or any government agency.
Products, pricing and eligibility vary by state, age, health, policy type and insurer requirements. Not all options are available to every applicant.
Before you call
A few things
worth knowing.
Clear answers, from the start.
Is this Colonial Penn customer service?
No. Calls reach My Policy Help Desk’s licensed insurance agents. We are an independent agency, not Colonial Penn. We review documents you provide and discuss insurance options; we cannot access carrier accounts, take carrier payments, change carrier records or process claims.
Does the number of Colonial Penn units tell me my benefit amount?
Not by itself. If your policy is unit-based, read the benefit amount on your actual schedule. The amount associated with a unit is not universal. Older or different Colonial Penn products may use different terms, so bring your own policy information for review.
Is there any obligation?
No. There is no obligation to buy insurance or change your coverage. A review does not change or cancel your current policy. If you choose to explore another policy, ask about its costs, eligibility requirements and coverage terms before making a decision.
Will I speak with a licensed agent?
Yes. Calls reach our licensed insurance agents directly. They can review the coverage information you provide and offer available insurance options. Products, pricing and eligibility depend on your state, age, health, policy type and the insurer’s requirements.
What should I have ready for a policy review?
Have your policy or coverage summary and the questions you want to discuss ready. We review information you provide; we do not log in to your carrier account. Do not share account passwords or one-time security codes with us.
Can you check a payment, policy status or claim?
No. Only your carrier can confirm a payment, account balance, official policy status or claim decision. Contact the carrier using the details on your policy or its official website. My Policy Help Desk offers independent coverage review, not carrier account servicing.
Your next step
Let’s look at your
coverage together.
An independent policy review. A conversation with a licensed agent. No obligation to buy.
Call My Policy Help Desk(888) 591-9416
You’re calling My Policy Help Desk,
not Colonial Penn customer service.