Review Your Current Policy
Have your policy or coverage summary ready. An agent can review the information you provide and discuss your questions. We cannot retrieve your carrier account or confirm its official status.
For Pacific Life policyholders
Your policy.
A clearer perspective.
An independent review of your life insurance, with licensed agents at My Policy Help Desk.
We are not affiliated with Pacific Life.
Call My Policy Help Desk(800) 666-7980A phone conversation. No obligation to buy.
Our agents review the policy information you provide and discuss coverage options. We cannot access carrier accounts, accept carrier payments or process claims.
A little preparation. A useful conversation.
An independent perspective.
Independent agencyLicensed insurance agentsNo obligation to buy
01 / How we help
Make room for
better questions.
Understand the coverage you have. Talk through what matters to you. Explore options without committing to a change.
Understand Your Coverage
Discuss the benefits, limits and terms shown in your policy documents. Your policy and the carrier’s records control your coverage; we cannot make a carrier coverage or claim decision.
Explore Available Options
If you want to consider other coverage, ask about products an agent is licensed and authorized to offer. Availability, eligibility and pricing vary. A review does not change or cancel your existing policy.
Speak With a Licensed Agent
You reach My Policy Help Desk’s licensed insurance agents, not your carrier’s customer-service department. Our agents review coverage and offer insurance options; payments, account changes and claims belong with the carrier.
02 / The conversation
Real questions.
A person to talk to.
You speak directly with our licensed insurance agents—not Pacific Life’s customer-service department.
Tell us what you’re reviewing.
Bring your coverage questions and the policy information you have available.
Look at the details together.
An agent reviews the information you provide and discusses the benefits and limitations shown in your documents.
Consider your next steps.
Discuss available insurance options, with no obligation to buy. A review does not change or cancel your policy.
Ready to talk through your coverage?
Call My Policy Help Desk(800) 666-798003 / What to have ready
A few details.
A better starting point.
Keep your policy or coverage summary nearby. We work from the information you choose to discuss—not access to your carrier account.
- The policy type and issuing company
- Current coverage and premium information
- Any benefit, rider or premium questions you want to discuss
Keep account passwords and one-time security codes private. There is no document-upload form on this page.
Your Pacific Life policy
Preparing to review a Pacific Life policy
Start with your policy number and current statement. Pacific Life lists a separate service channel for policies beginning with 2L, so the details on your own documents matter when selecting official support.
Need official account service?
Use the appropriate Pacific Life department for account transactions or policy-status confirmation.
Pacific Life official policyholder contacts (external website)This external link goes to the company’s resources, not My Policy Help Desk. You can also use the contact details on your policy or latest statement.
My Policy Help Desk is an independent licensed insurance agency.
Our licensed insurance agents review the policy information you provide and discuss products they are licensed and authorized to offer.
We are not owned by, operated by or endorsed by Pacific Life, any insurance carrier or any government agency.
Products, pricing and eligibility vary by state, age, health, policy type and insurer requirements. Not all options are available to every applicant.
Before you call
A few things
worth knowing.
Clear answers, from the start.
Is this Pacific Life customer service?
No. Calls reach My Policy Help Desk’s licensed insurance agents. We are an independent agency, not Pacific Life. We review documents you provide and discuss insurance options; we cannot access carrier accounts, take carrier payments, change carrier records or process claims.
Why does my Pacific Life policy number matter?
Pacific Life has different servicing channels for some policies, including those beginning with 2L. Use the contact information on your documents or the official contact directory. Our independent review uses information you provide; we do not access those service systems.
Is there any obligation?
No. There is no obligation to buy insurance or change your coverage. A review does not change or cancel your current policy. If you choose to explore another policy, ask about its costs, eligibility requirements and coverage terms before making a decision.
Will I speak with a licensed agent?
Yes. Calls reach our licensed insurance agents directly. They can review the coverage information you provide and offer available insurance options. Products, pricing and eligibility depend on your state, age, health, policy type and the insurer’s requirements.
What should I have ready for a policy review?
Have your policy or coverage summary and the questions you want to discuss ready. We review information you provide; we do not log in to your carrier account. Do not share account passwords or one-time security codes with us.
Can you check a payment, policy status or claim?
No. Only your carrier can confirm a payment, account balance, official policy status or claim decision. Contact the carrier using the details on your policy or its official website. My Policy Help Desk offers independent coverage review, not carrier account servicing.
Your next step
Let’s look at your
coverage together.
An independent policy review. A conversation with a licensed agent. No obligation to buy.
Call My Policy Help Desk(800) 666-7980
You’re calling My Policy Help Desk,
not Pacific Life customer service.